FAQ – LUORA
✨ About LUORA
Who are we ?
LUORA is a brand born from a passion for light and the emotions it transmits.
For over ten years, we have been creating luminous and decorative objects that combine refinement, durability and modern design.
Each creation is designed as a gift — a way to illuminate a moment, a memory, a person.
💡 Our products
What are custom 3D lamps?
These are sculpted acrylic lamps, laser engraved according to your design: photo, first name, date or pattern.
They diffuse a soft and elegant light, ideal as a gift or interior decoration.
Can I personalize my lamp?
Yes, it's our specialty ✨
Simply choose your design, add your photo, text, or design—and our craftsmen will take care of the rest with precision.
Do you offer other products besides lamps?
Yes! LUORA also offers a selection of Modern Essentials —useful everyday items designed to combine beauty, practicality, and innovation.
🎁 Orders and payments
How to order?
Choose your product, click on “Add to cart” , then follow the payment steps.
Once the order is confirmed, you will receive a confirmation email with the summary.
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express) and PayPal .
All payments are 100% secure with SSL encryption.
Can I change or cancel my order?
Yes, within 12 hours of purchase (as long as production has not started).
Write to us as soon as possible at contact@luora.fr, indicating your order number.
🚚 Delivery
What are the delivery times?
Average delivery times are 7 to 12 working days , depending on your country.
Each order is carefully checked before shipping to ensure impeccable quality.
Where can I track my order?
You can track the progress of your order via the “Track my order” page by entering your tracking number.
Do you ship internationally?
Yes, we ship to most countries. Shipping costs and times are automatically displayed at checkout.
🔒 Security & Trust
Is my payment secure?
Absolutely. We use HTTPS connection and bank-grade encryption ( SSL ) to ensure a completely secure transaction.
Your data is never shared or stored without your consent.
What if I don't receive my order?
Don't worry - our customer service team is here to help.
If your order exceeds the normal delivery time, we will assist you until we receive the package in full.
💞 Returns & Satisfaction
Can I return an item?
Yes, you have 14 days after receipt to return the item if it is not personalized and in perfect condition.
Personalized products cannot be returned except in the event of a defect or manufacturing error.
What if my product is defective or damaged?
Contact us upon receipt with a photo at support@luora.fr — we will immediately replace or refund the affected product.
What if I make a mistake in my customization?
We advise you to check your text or photo carefully before validation.
If the error is ours, of course, we will send you a new lamp free of charge.
📩 Support
How to contact LUORA?
Our team is available 7 days a week to support you.
📧 contact@luora.fr
We usually respond within 24 hours .
🌟 LUORA Guarantee
Why choose LUORA?
Because each creation is made with care, love and high standards.
Because a gift shouldn't just look good—it should be meaningful.
And because with LUORA , you offer much more than an object: you offer an emotion. ✨
At LUORA , we believe that a gift should tell a story.
That of the person who offers it, of the one who receives it — and of the light it leaves behind.